Privacy Policy
This privacy policy applies solely to information collected by <yourwebsitehere>.
Below we’ll discuss:
• What personally identifiable information is collected from you through our web site, how it is used and with
whom it may be shared.
• What choices are available to you regarding the use of your data.
• The security procedures in place to protect the misuse of your information.
• How you can correct any inaccuracies in the information.
Information Collection, Use, & Sharing
We are the sole owners of the information collected on <yourwebsitehere>. We only have access to/collect information
that you voluntarily give us via email or by submitting our website sync form. We will not sell or rent your information to
anyone. We will use your information to respond to you, regarding the reason you contacted us. We will never share
your email address, cell phone information, or any other information with third parties/affiliates or anyone else
outside of our company, other than as necessary to fulfill your request. For example, information sharing to
subcontractors in support services such as customer service is permitted. All other use case categories exclude text
messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your Access to & Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the
email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via our website, your
information is protected both online and offline. Wherever we collect sensitive information (such as credit card data),
that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at
the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline.
Only employees who need the information to perform a specific job (for example, billing or customer service) are
granted access to personally identifiable information. The computers/servers in which we store personally identifiable
information are kept in a secure environment.

Additional Privacy & Data Usage Disclosures

1. Chatbot & AI Interaction

If you engage with our website’s chat feature, you may be communicating with an automated system powered by artificial intelligence. Messages you send are used to:

• Respond to your inquiries in real time

• Provide estimates, quotes, or service information

• Improve the accuracy and usefulness of future responses

Messages may be reviewed by authorized personnel for quality assurance and training. You should avoid sharing sensitive personal, financial, or medical information through chat.

2. Information You Provide

By submitting forms or communicating through chat, text, or email, you consent to being contacted at the information you provide for service-related purposes, such as scheduling, follow-up, or promotional offers (if you’ve opted in).

3. Cookies, Analytics, & Tracking

Our site may use cookies and similar tracking technologies to:

• Remember user preferences and improve performance

• Measure traffic and engagement via Google Analytics or similar tools

• Support advertising and remarketing campaigns

You can control cookie settings in your browser. Disabling cookies may limit functionality.

4. Data Retention & Deletion

We retain data only as long as necessary to fulfill service requests, comply with legal obligations, or maintain business records. You can request deletion of your data at any time by contacting us.

5. Third-Party Services

We may use trusted third-party vendors for:

• Hosting and security (e.g., SSL encryption, cloud servers)

• Communication (e.g., Twilio, email delivery platforms)

• Analytics and advertising

These providers are contractually obligated to protect your data and use it only for authorized purposes.

6. Legal Bases (GDPR/International)

If you reside in the European Economic Area (EEA), we collect and process your information under the following legal bases:

• Performance of a contract (service inquiries or bookings)

• Consent (for optional communications)

• Legitimate business interest (to improve services and website security)

7. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect information from minors. If you believe a child has provided personal information, please contact us for prompt removal.

8. Policy Updates

This section may be updated periodically to reflect new technologies, regulations, or services. Updates will be posted on this page with a new revision date.

Effective Date: October 24, 2025

Contact: info@roofcleaning-delmarva.com